Refund policy

Return and Exchange Policy:

1. Products may be returned or exchanged within 24 hours of receipt, provided they are unused and in their original condition, including packaging, components, and accessories. The customer bears the shipping costs (the cost is determined by the product and the customer's address due to shipping costs varying from city to city).

2. Products may be returned or exchanged if they do not conform to the specifications stated on the website, or if the product is damaged or has manufacturing defects that cannot be repaired or replaced.
3. Products may not be returned or exchanged if defects result from misuse.
Bedrooms, dining rooms, and their components, as well as all products whose components are assembled or specially manufactured based on the customer's request, including, but not limited to, bedrooms, living rooms, coffee tables, and dining tables, are non-returnable and may only be exchanged in cases of manufacturing defects that cannot be repaired or maintained.

4- Please ensure you retain the receipt for the product received, attached to the package, as it is crucial to completing the exchange process properly and the information included therein is important.

5- Requests for returns and exchanges should be submitted by contacting customer service (chat or phone) via WhatsApp or Facebook. The customer service representative will be provided with the customer's phone number and the order number shown on the receipt attached to the order they wish to exchange.