Refund Policy

1- The process of refunding the customer's product value begins after the quality inspection and acceptance of the returned product. The quality inspection process takes a maximum of 7 business days from the date Oznel Mobilya receives the returned product. After the inspection is complete, the customer will be notified via email, text message, or phone call of the inspection result.

Refunds will be made using the same payment method: in cash if paying in cash, or to a bank account if paying by bank transfer.

In the case of a cash purchase, the amount paid will be refunded within two business days of the product inspection report being issued.

In the case of a Visa purchase, the amount paid will be refunded within 14 business days of the product inspection report being issued via bank transfer to the customer's account.

In the event of cancellation of orders paid using various credit cards without any reason, defects, or negligence in service, a 2% fee will be deducted from the total order value, and the customer has no right to object to this.